Privacy Policy
Introduction
This Privacy Policy explains how Direct Farewell collects, manages, and protects your personal information. By using our services or website, you agree to the practices outlined here. This policy is part of the Direct Farewell Terms.
Direct Farewell complies with Australian privacy legislation and is committed to safeguarding your personal information. For more information about privacy rights in Australia, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au.
Information We Collect & How We Use It
To provide our services effectively, Direct Farewell may need to collect certain personal details from clients, customers, contractors, and partners. Without this information, we may be unable to deliver some features or respond to your requests.
We only collect information that is reasonably necessary for our operations. Occasionally, we may contact you about updates, service information, or offerings related to Direct Farewell. Where required, we may share your details with payment processors for billing or verification purposes.
We may gather information in several ways, including:
- Details you submit through forms or when contacting us
- Technical data such as IP addresses, browser information, device details, cookies, or GPS data
- Information collected by smartphone apps, browser extensions, or similar tools
- Data received from advertising partners, affiliates, and third-party service providers
Our website may also use cookies to improve your browsing experience, and some third parties may place cookies through our site.
Links to Other Websites
Our website may contain links to external websites. These third-party sites may collect personal information and operate under different privacy policies. Direct Farewell is not responsible for the content or privacy practices of external websites. We encourage users to review the privacy policies of any site they visit.
Security & Data Storage
Direct Farewell takes data security seriously. We implement measures designed to prevent unauthorised access, misuse, or alteration of the information we hold.
Personal information may be securely destroyed or de-identified once it is no longer required. We may retain some details—such as contact or payment information—for legal, accounting, or verification purposes. All data is stored on secured servers in controlled environments.
While we strive to protect information transmitted to us, no method of online communication is completely secure. You transfer information at your own risk. Once received, we take steps to safeguard it within our systems.
You are responsible for protecting the confidentiality of your usernames, passwords, and account access.
Accessing & Correcting Your Information
Direct Farewell works to ensure that the information we hold is accurate and up to date. You may request access to your personal information in accordance with the Australian Privacy Principles.
If any details are incorrect or outdated, please notify us and we will update them once we verify your identity. If your request cannot be fulfilled, we will provide the reasons for the decision.
Complaints
If you have concerns about this Privacy Policy or the way your personal information has been handled, please contact us:
Email: support@directfarewell.com.au
We will investigate your concerns in accordance with Australian privacy laws. If you are not satisfied with our response, you may escalate your complaint to the Australian Privacy Commissioner.
Changes to This Policy
Direct Farewell may update this Privacy Policy periodically. Any changes will be posted on this page. We recommend reviewing it occasionally to stay informed about how your information is handled.
Contact Us
If you have any questions or require further information, please contact us at:support@directfarewell.com.au.
For more details on Australian privacy law, visit the Office of the Australian Information Commissioner.